MSP Contracts & Telecommunications

Legal Services for Managed Services Providers

Arnotts Technology Lawyers provides comprehensive legal services specifically tailored for Managed Services Providers (MSPs), telecommunications carriers, and technology service providers. We understand the unique contractual and regulatory challenges facing MSPs and can help you structure your customer relationships, channel partnerships, and supplier arrangements to support sustainable growth.

Drafting New Customer Agreements

Your customer agreements are the foundation of your MSP business. We draft and optimize customer agreements that protect your interests while being commercially attractive to customers:

Managed Services Agreements

• Comprehensive MSA templates for different customer segments (SMB, mid-market, enterprise)
• Service level agreements (SLAs) with clear metrics and remedies
• Scope of services definitions including inclusions and exclusions
• Change management and additional services procedures
• Pricing structures (per user, per device, tiered, volume-based)
• Payment terms, late payment provisions, and security deposits

Risk Management & Liability

• Liability caps and exclusions appropriate for your service offerings
• Insurance requirements and risk allocation
• Data security and breach notification obligations
• Business continuity and disaster recovery commitments
• Customer obligations and dependencies
• Indemnity provisions for third-party claims

Term & Termination

• Minimum terms and auto-renewal provisions
• Early termination fees and exit provisions
• Termination for convenience and for cause
• Data return and service transition obligations
• Post-termination support and handover procedures

TCP Code Advice & Compliance

If you're a carriage service provider or resell telecommunications services, you need to comply with the Telecommunications Consumer Protections (TCP) Code. We provide comprehensive TCP Code advice:

TCP Code Compliance

• Assessment of whether your services are regulated under the TCP Code
• Critical Information Summary (CIS) drafting and review
• Billing and payment requirements compliance
• Credit management and financial hardship provisions
• Complaint handling procedures
• Contract terms and fair trading requirements

Telecommunications Regulatory Compliance

• Carrier and service provider registration
• Telecommunications Industry Ombudsman (TIO) compliance
• Privacy and confidentiality obligations for telecommunications data
• Emergency call requirements (000/112)
• Number portability and data porting obligations
• ACMA reporting and compliance obligations

Channel Partner Arrangements

Growing your MSP business often requires building a network of channel partners. We structure and negotiate partnership arrangements that enable growth while protecting your brand and technology:

Reseller & Distribution Agreements

• Two-tier and multi-tier distribution structures
• Authorized reseller agreements with territory and vertical restrictions
• White-label and private label arrangements
• Referral partner and agent agreements
• Commission structures and payment terms
• Marketing and co-branding requirements

Partner Program Terms

• Partner tier structures (Silver, Gold, Platinum programs)
• Partner qualification and certification requirements
• Minimum performance commitments and KPIs
• Deal registration and lead protection
• Training and support obligations
• Partner incentives and rebate programs

Technology & Brand Protection

• Intellectual property licensing to partners
• Brand guidelines and trademark usage restrictions
• Confidentiality and data protection obligations
• Customer ownership and portability provisions
• Competing services restrictions
• Post-termination customer transition rights

Wholesale Arrangements

MSPs often rely on wholesale services from carriers, cloud providers, and technology vendors. We negotiate and review wholesale arrangements to protect your business:

Carrier & Network Services

• Wholesale telecommunications services agreements
• Dark fiber and capacity agreements
• NBN and network infrastructure wholesale terms
• Mobile virtual network operator (MVNO) agreements
• Interconnection and peering agreements
• Colocation and data center services

Cloud & Technology Suppliers

• Cloud services provider (CSP) partner agreements (Microsoft, AWS, Google)
• Software licensing and reseller terms
• Technology vendor master agreements
• Support and maintenance services
• Pricing and discount structures
• Service level commitments and credits

Wholesale Risk Management

• Back-to-back liability alignment with customer agreements
• Service availability guarantees and failover provisions
• Price protection and annual increase caps
• Termination rights and customer migration support
• Volume commitments and minimum purchase obligations

Why Choose Arnotts for MSP Legal Services?